Terms and conditions

Terms & Conditions

1. Scope

For all orders through our online shop by consumers and entrepreneurs, the following terms and conditions apply.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

General terms and conditions apply to entrepreneurs for these future business relationships without having to point them out again. If or if the entrepreneur uses conflicting supplementary general terms and conditions, their validity is hereby rejected; They will only become part of the contract if we have expressly agreed to this.

2. Contractor contract

The purchase contract is concluded with ahead GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract language, treaty text storage
The language available for the contract is German.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

4. Delivery terms

Shipping costs will be added to the indicated product prices. You can find out more about the shipping costs in the offers.

We only deliver by shipping. Unfortunately, a self collection of the product is not possible.


5. pay

In our shop, the following payment methods are generally available:

Credit card
By submitting the order, you also transmit your credit card data to us at the same time.
After your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.

PayPal, PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna:

  • Invoice: The payment period is 14 days from the dispatch of the goods. You can find the billing conditions here.
  • Installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6,95 EUR) or under the conditions otherwise specified in the cash register. Payment in installments is due at the end of the month after Klarna has sent a monthly invoice. For more information on hire purchase, including terms and conditions and standard European consumer credit information, please see here.
  • Immediately: Your account will be charged immediately after placing the order.

The use of the payment methods invoice, hire purchase and direct debit requires a positive credit check. You can find more information and Klarna's terms of use herer, You will receive general information about Klarna herer. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarnas Privacy Policy treated.

Amazon Pay
In the ordering process you will be redirected to the website of the online provider Amazon before the end of the order process in our online shop. In order to be able to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can choose the delivery address and payment method stored on Amazon, confirm the use of your data by Amazon and the payment order to us. Afterwards you will be redirected to our online shop, where you can complete the order process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction will be performed automatically by Amazon. You'll get more information during the ordering process.

Payment with Bitcoins / Bitcoin Cash via BitPay (Inc., 3405 Piedmont Rd NE, Atlanta, GA 30305, USA). After placing your order, you will be forwarded to our payment service provider BitPay. The invoice amount in bitcoins is determined in real time at the currently valid exchange rate. You can find the current exchange rates at this link. If the check is successful by BitPay, payment will be made to us. You will receive the invoice with the goods.

6. Retention of Title

The goods remain our property until full payment.
Gilt für Unternehmer ergänzend: behalten Wir uns das Eigentum an der Ware bis zur vollständigen Begleichung Forderungen aus aller vor einer laufenden Geschäftsbeziehung. Vorbehaltsware dürfen die Sie im ordentlichen Geschäftsbetrieb weiterveräußern; sämtliche aus diesem Weiterverkauf entstehenden Forderungen treten Sie - von unabhängig Vermischung oder einer Verbindung mit einer neuen Vorbehaltsware der Sache - in Höhe des Rechnungsbetrages an uns im Voraus ab und nehmen wir diese an Abtretung. Bleiben Sie zur Einziehung der Forderungen ermächtigt, dürfen Forderungen jedoch auch wir selbst einziehen, soweit Zahlungsverpflichtungen nicht Sie Ihren Nachkommen.

7. transport damage

For consumers:
If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

For entrepreneurs, the following applies:
The risk of accidental loss and accidental deterioration shall be transferred to you as soon as we have delivered the item to the shipper, the carrier or the person or institution otherwise responsible for carrying out the shipment. For merchants, the duty to inspect and to reprimand is regulated in § 377 HGB. If you refrain from doing so, the goods are deemed to have been approved, unless they are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranties

Unless otherwise expressly agreed in the following, the statutory right of non-liability shall apply. For consumers, the limitation period for claims for defects for used items is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects is one year from the passing of risk; the statutory limitation periods for the recourse claim according to § 478 BGB remain unaffected.
As an agreement on the quality of the goods, only our own data and the product descriptions of the manufacturer, which were included in the contract, are valid as an agreement with the company; We accept no liability for any public statements made by the manufacturer or any other advertising material.
If the delivered item is defective, we shall provide the supplier with a guarantee by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).
The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents

  • In case of injury to life, body or health
  • In case of intentional or grossly negligent breach of duty as well as fraudulent intent
  • In the case of violation of material contractual obligations, the fulfillment of which allows the proper execution of the contract at first and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • , If agreed as part of a warranty promise
  • As long as the scope of the Product Liability Act is in force.

Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the Onlineshop.

Customer service: You can contact our customer service for questions, complaints and complaints on working days from 9:00 a.m. to 17:00 p.m. on the telephone number 040 24862645 and by e-mail at service @ahead-nutrition.com

9. Liability

For claims based on damages caused by us, our legal representatives or agents, we are always liable without limitation

  • In case of injury to life, body or health,
  • In case of intentional or grossly negligent breach of duty,
  • , If agreed upon warranty promise, or
  • As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, which can only be carried out on the basis of the proper implementation of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability shall depend on the foreseeable liability Damage that is typically expected to occur. Furthermore, claims for damages are excluded.

10. Dispute Settlement
The European Commission is providing a platform for online dispute resolution (OS) ready, which can be found here https://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

11. Final Provisions

If you are an entrepreneur, then German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

In the sense of the German Commercial Code, you are a merchant, a legal entity under public law or a special fund under public law, and for all exclusive jurisdiction disputes, contractual relationships between us and between you are our place of business.