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Privacy Policy

Privacy Policy

We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without giving any personal information. Each time a web page is called up, the web server merely automatically stores a so-called server log file which contains, for example, the name of the requested file, your IP address, date and time of retrieval, transferred data volume and the requesting provider (access data) and documents the retrieval.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which are predominant in the context of a weighing up of interests, in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your visit to the website.

Hosting services by a third party
Within the framework of a processing on our behalf, a third party provider provides the services for hosting and displaying the website. This serves to safeguard our legitimate interests, which are predominantly justified in the interests of weighing up our interests, in order to correctly present our offer. All data collected as part of the use of this website or in designated forms in the online shop as described below will be processed on its servers. Processing on other servers takes place only in the frame explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order, when you contact us (e.g. using the contact form or email) or when you open a customer account. Mandatory fields are marked as such, because in these cases we need the data to process the contract, to process your contact or to open a customer account and you cannot complete the order and / or open an account without specifying them or send the contact . Which data is collected can be seen from the respective input forms. We use the data you provide to process contracts and your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this is permitted by law and about which we will inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided in the customer account.

3. Data transfer

In order to fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods ordered. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

We use payment service providers based in a state outside the European Union. The transfer of personal data to this company takes place only in the context of the need to fulfill the contract.

4. E-mail newsletters and mail advertising

E-mail advertising with registration for the newsletter
When you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent.

The deregistration from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a dedicated link in the newsletter. After unsubscribing we delete your e-mail address, as far as you have not expressly consented to a further use of your data or we reserve the right to further data use, which is permitted by law and about which we inform you in this statement.

The newsletter is sent as part of a processing on our behalf by a service provider, to which we pass on your e-mail address.

This service provider is located in the US and is certified under the EU-US Privacy Shield. A current certificate can here. be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

We use the Klaviyo tool to send our newsletters. Klaviyo is a service provided by Klaviyo Inc, Boston, USA. The data you saved when registering for the newsletter (email address, possibly name, IP address, date and time of your registration) will be transmitted to a server operated by Klaviyo Inc. in the USA, where the "EU -US Privacy Shields "saved. Further information on data protection at Klaviyo can be found at: http://klaviyo.com/privacy/. You can cancel or revoke your subscription to this newsletter and thus your consent to the storage of your data at any time for the future. You can find details on this in the confirmation email and in each individual newsletter.

We use the services of Klaviyo, Inc ("Klaviyo") to analyze user behavior in our online shop for our own advertising and market research purposes. Klaviyo also uses cookies and can link your behavior in our webshop with your personal data, provided you have signed up for our newsletter, created a customer account or completed an order process in our webshop. You can find Klaviyo's privacy policy at https://www.klaviyo.com/privacy

If you want to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

To protect your data in the USA, we have a data processing contract with Klaviyo ("Data-Protection addendum ") Basis of the European Commission's Standard Contractual Clauses to enable the transfer of your personal data to Klaviyo. If you are interested, this data processing contract can be viewed at the following Internet address: https://www.klaviyo.com/privacy/dpa.

Use of the Hellobar service
We use an application from the service provider Hellobar Inc. 450 B Street # 775, San Diego, CA 92101 to display banners on our website. Your IP address and, if applicable, your email address and name will be processed. The processing is based on the legal basis of Art. 6 Para. 1 S. 1 f GDPR and serves our legitimate interest in the economic operation of our website. You can read the data protection declaration of Hellobar Inc. on this page: https://www.hellobar.com/privacy-policy/

Postal advertising and your right to object
We also reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, in addressing our customers with advertising.

The advertising mailings are provided as part of a processing on our behalf by a service provider, to which we pass on your data.
You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

5. Integration of the Trusted Shops Trust Badge

To display our Trusted Shops quality seal and the collected reviews as well as the offer of Trusted Shops products for buyers after placing an order, the Trusted Shops Trust Badge is included on this website.

This serves to safeguard our predominantly legitimate interests in the optimal marketing of our offer in the context of a weighing of interests. The Trustbadge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str.15C, 50823 Cologne.
When the Trustbadge is called, the web server automatically saves a so-called server log file, which contains, for example, your IP address, date and time of the call, amount of data transmitted and the requesting provider (access data) and documents the call. These access data will not be evaluated and automatically overwritten within seven days after the end of your page visit.
Other personal data will only be transferred to Trusted Shops, as far as you have consented to this, decide after the completion of an order for the use of Trusted Shops products or have already registered for use. In this case, the contractual agreement between you and Trusted Shops applies.

6. Cookies and web analytics

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in an optimized presentation of our offer. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). You can see the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of every browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:
Internet Explorer ™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari ™: https://support.apple.com/kb/ph21411?locale=en_US
Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox ™ https://support.mozilla.org/en/kb/cookies-allow-and-recognize
Opera ™: http://help.opera.com/Windows/10.20/cookies.html

Failure to accept cookies may limit the functionality of our website.

As part of the application of Google Analytics (see below), this website also uses the so-called DoubleClick cookie, which enables your browser to be recognized when you visit other websites. This serves to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, in optimal marketing of our website. The information automatically generated by the cookie about your visit to this website is transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymization on this website before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google will use this information to compile reports on website activity and to provide other services related to website activity. This serves to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, in optimal marketing of our website. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.
Google Double Click is an offer from Google LLC. (Www.google.de).
Google LLC is headquartered in the US and is certified under the EU-US Privacy Shield. A current certificate can here. be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can use the DoubleClick cookie over this link deactivate. You can also join in the Digital Advertising Alliance inform about the setting of cookies and make settings for this. Finally, you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

Use of Google (Universal) Analytics web analytics
This website uses Google (Universal) Analytics, a web analysis service from Google LLC (www.google.de), for website analysis. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in an optimized presentation of our offer. Google (Universal) Analytics uses methods that enable your use of the website to be analyzed, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating the IP anonymization on this website, the IP address is shortened before it is transmitted within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data.

Google LLC is headquartered in the US and is certified under the EU-US Privacy Shield. A current certificate can here. be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link : http://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, the browser plug-in, you can this link click to prevent detection by Google Analytics on this website in the future. Here an opt-out cookie is stored on your device. Clear your cookies, you must click the link again.

Push notifications

You can register to receive our push notifications. To send our push notifications, we use the “CleverPush” shipping service provided by CleverPush GmbH, Nagelsweg 22, 20097 Hamburg (“CleverPush”).

You will regularly receive breaking news from our newsroom via our push notifications. To register, you must confirm your browser's query to receive notifications. This process is documented and saved by CleverPush. This includes saving the time of registration and your browser ID or device ID. The collection of this data is necessary so that we can understand the processes in the event of misuse and therefore serves our legal protection.

In order to be able to show you the push notifications, CleverPush collects and processes your browser ID and, in the case of mobile access, your device ID on our behalf. By subscribing to our push notifications, you agree to receive them. If you have given your consent, the legal basis for processing your data after registering for our push notifications is Article 6 (1) (a) GDPR.

CleverPush also statistically evaluates our push notifications. This enables CleverPush to recognize whether and when our push notifications were displayed and clicked on by you.

You can revoke your consent to the storage and use of your personal data to receive our push notifications and the statistical survey described above at any time with effect for the future. For the purpose of revoking your consent, you can change the intended setting for receiving push notifications in your browser. If you use our push notifications on a desktop PC with the “Windows” operating system, you can also unsubscribe from our push notifications by right-clicking on the respective push notification in the settings that appear there.

Your data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. Your data will therefore be stored for as long as the subscription to our push notifications is active. The registration process is explained in detail under the following link: https://cleverpush.com/faq

Use of Hotjar for web analysis

On our website we use the Hotjar web analysis service from Hotjar Ltd .. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe

tel .: +1 (855) 464-6788).

With this tool, movements on our website can be traced (so-called heatmaps). For example, it can be seen how far users scroll and which buttons users click and how often. The tool can also be used to obtain feedback directly from website users. In this way, we obtain valuable information to make our website even faster and more customer-friendly.

When using this tool, we pay particular attention to the protection of your personal data. So we can only understand which buttons are clicked, the course of the mouse, how far is scrolled, the screen size of the device, device type and browser information, geographical location (only the country) and the preferred language to display our website. Areas of the websites in which personal data from you or third parties are displayed are automatically hidden by Hotjar and are therefore never traceable.

Hotjar offers every user the option of preventing the use of the Hotjar tool with the aid of a “Do Not Track Header” so that no data is recorded about the visit to the respective website. This is a setting that all common browsers support in current versions. To do this, your browser sends a request to Hotjar to deactivate the tracking of the respective user. Should you ahead- If you use websites with different browsers / computers, you must set up the “Do Not Track Header” for each of these browsers / computers separately.

Detailed instructions with information about your browser can be found at:

https://www.hotjar.com/opt-out

More information about Hotjar Ltd. and the Hotjar tool can be found at:

https://www.hotjar.com

Hotjar Ltd.'s privacy policy can be found at:

https://www.hotjar.com/privacy

7. Advertising via marketing networks

Google AdWords Remarketing
We use Google Adwords to advertise this website in Google search results and on third-party websites. For this purpose, the so-called remarketing cookie from Google is set when you visit our website, which automatically enables interest-based advertising by means of a pseudonymous CookieID and based on the pages you have visited. This serves to safeguard our predominantly legitimate interests in the optimal marketing of our website in the context of a weighing of interests.

Additional processing will only take place if you have agreed with Google that your web and app browsing history will be linked to your Google Account by Google and information from your Google Account will be used to personalize your ads on the web see. In this case, when you log in to Google during the page visit of our website, Google uses your data with Google Analytics data to create and define audience lists for cross-device remarketing. To do this, Google will temporarily associate your personal information with Google Analytics data to create audiences.

Google AdWords Remarketing is an offer from Google LLC (www.google.com). Google LLC is headquartered in the US and is certified under the EU-US Privacy Shield. A current certificate can here. be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can use the remarketing cookie over this link deactivate. You can also join in the Digital Advertising Alliance inform about the setting of cookies and make settings for this.

8. Social Media PlugIns

Use of social plugins from Facebook, Instagram
Our website uses social plugins ("plugins") from social networks.
When you visit a page on our website that contains such a plug-in, your browser establishes a direct connection to the Facebook, Google, Twitter or Instagram servers. The content of the plug-in is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly assign your visit to our website to your profile in the respective social network. If you interact with the plugins, for example press the “Like” or “Share” button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network and shown to your contacts there.
Purpose and scope of the data collection and the further processing and use of the data by the provider as well as a contact option and your related rights and settings options to protect your privacy, please refer to the privacy policy of the provider.
http://www.facebook.com/policy.php
https://help.instagram.com/155833707900388

If you do not want the social networks to assign the data collected via our website directly to your profile in the respective service, you must log out of the relevant service before visiting our website. You can completely prevent the loading of the plugins with add-ons for your browser, e.g. B. with the script blocker "NoScript" (http://noscript.net/). "

9. Send review reminders by email

If you have given us your express consent to this during or after your order, we will use your e-mail address as a reminder to submit an evaluation of your order via the evaluation system we use.
This consent can be withdrawn at any time by a message to the contact option described below.

Valuation reminder by Trusted Shops
If you have given us your express consent to this during or after your order, we will send your email address to the Trusted Shops GmbH, Subbelrather Str.15c, 50823 Cologne (www.trustedshops.de), so that they can send you a review reminder by email.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

10. Chat and Live Support
On our website we use chat program called Chatra for live support for our customers. Technologies from Roger Wilco LLC, 2200 Clarendon Blvd., Suite 1400A, Arlington, VA 22201, USA (https://chatra.io/) are used to collect and save anonymized data for operating the chat system. You can view the privacy policy of Chatra.io here: https://chatra.io/privacy-policy/. The data collected by Chatra will not be used to personally identify the visitor to this website without the consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym. Please note that your data is usually transferred to a Chatra.io server in the USA and stored there. If you do not agree to this procedure, please use the communication via e-mail, telephone or the contact form instead.

11 HubSpot
On this website we use HubSpot for our online marketing activities. HubSpot is a US software company with a subsidiary in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500. This is an integrated software solution with which we cover various aspects of our online marketing. These include:

Email marketing (newsletter and automated mailings, e.g. to provide downloads), social media publishing & reporting, reporting (e.g. traffic sources, access, etc. ...), contact management (e.g. user segmentation & CRM), landing pages and contact forms.

Our registration service allows visitors to our website to learn more about our company, download content and provide their contact information and other demographic information. This information, as well as the content of our website, is stored on servers of our software partner HubSpot. We may use this information to contact visitors to our Web site and to determine what services of our company are of interest to them. All information collected by us is subject to this Privacy Policy. We use all information collected solely to optimize our marketing efforts.

In order to improve the user experience on our website, we also use the live chat service "Messages" from HubSpot for sending and receiving messages on some sub-pages (round chat icon at the bottom right of the screen). If this function is approved and used, the following data will be transmitted to the HubSpot servers:
- Content of all chat messages sent and received
- Context information (e.g. page on which the chat was used)
- Optional: email address of the user (if provided by the user via chat function)
The legal basis for the use of Hubspot's services is Art. 6 I f GDPR - legitimate interest. Our legitimate interest in using this service is to optimize our marketing measures and improve our service quality on the website.

HubSpot is certified under the EU - U.S. Privacy Shield Framework and is subject to TRUSTe's Privacy Seal and the U.S. - Swiss Safe Harbor Framework.

12. Contact and your rights

You have the right to free information about the data we have stored about you and, if necessary, a right to correction, restriction of processing, data portability or deletion of this data.

For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.

You also have the right to lodge a complaint with the responsible data protection supervisory authority.

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Right of objection
To the extent that we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing up of interests, you can object to this processing with effect for the future. If the processing is for the purpose of direct marketing, you can exercise this right at any time as described above. Insofar as the processing takes place for other purposes, you are only entitled to a right of objection if there are reasons that arise from your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defense of Legal claims serves.

This does not apply if the processing is for direct marketing purposes. Then we will not process your personal data for this purpose. ************************************************** ******************