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Refund Policy

Refund Policy

Consumers have fourteen-days to withdraw.

Return Policy

You have the right to withdraw within fourteen days without giving a reason this contract.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right, you have to (ahead GmbH, Röntgenstr. 24 c / o Philips GmbH HIP, 22335 Hamburg, service @ahead-nutrition.com, phone: 040 24862645) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Effects of cancellation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and, in any event, not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)

- At ahead GmbH, Röntgenstr. 24 c / o Philips GmbH HIP, 22335 Hamburg, service @ahead-nutrition.com

- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*) / received on (*)

- Name / consumer (s)

- Address of the / consumer (s)

- Signature of / consumer (s) (only with message on paper)

- date

(*) Delete where inapplicable.