Right of withdrawal

How can I cancel my order?Updated 3 months ago

Right of withdrawal

Consumers have a fourteen-day right of withdrawal.

 

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, it is necessary to contact us (ahead GmbH, Raboisen 32, 20095 Hamburg, service@ahead-nutrition.com, telephone: 040 24862645) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation deadline, it does suffice to send a notification that you are exercising your right of cancellation before the cancellation period has expired.

 

Consequences of withdrawal

If you cancel the order, we will refund all payments immediately or at the latest within fourteen days from the day on which we received notification of your cancellation, including delivery costs (with the exception of any the additional costs that result from you having chosen a different type of delivery, other than the cheapest standard delivery option we offer). For a refund, we will use the same payment method that you used for the original transaction, unless something else was expressly agreed with you. In no event will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You will only be liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics and functionality of the goods.


To exercise your right of withdrawal, please report your return in the Returns portal  and follow the relevant instructions by email, which we will send you later in the return registration process:

 

TO THE RETURNS PORTAL

The address for returning your order:

ahead GmbH 
c/o SCA Logistics
Benzstrasse 4
85084 Reichertshofen

 

Refund Request Form Template

(If you would like to cancel the contract, please fill out this form and send it back to us.)

To: ahead GmbH, Raboisen 32, 20095 Hamburg, service@ahead-nutrition.com

- Hereby I / We (*) withdraw from my / our (*) contract for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*)/received on (*)

- Name of the customer(s)

- Address of the customer(s)

- Signature of the customer(s) (only in the case of a notification on paper)

- Date

(*) Delete where not applicable.